Frequently asked questions:
Q: Can I add a chat or texting feature to my website?
A: Yes, you can enable our free texting feature on the "Locations" page in the SMS section. The associated phone number must be able to receive SMS messages. If you utilize a third-party messaging company such as "Kennect" please contact your Account Manager or our Support Team to implement that widget.
Q: Can I pick the modules I want our dealership to use?
A: We split up our system into four products.
- Website management is how our company started. Our basic program includes website management, inventory listings, support, advertising integrations, part listings, and organic advertising.
- Our CRM feature is an upcharge but is a great way to manage all of your leads in one place.
- Our Marketing feature allows you to automatically post to Facebook Marketplace up to 20 times per day! This feature also allows you to post your inventory to Craigslist right from our platform. Standard Craigslist fees do still apply.
- Trailer Trader is America's online trailer marketplace! Seamlessly post to Trailer Trader from your Trailer Central backend and watch your leads and impressions grow!
To learn more about what modules are right for you contact our Sales Team.
Q: Can I show inventory on my website as on order?
A: Yes, there are two locations in the backend where you can change a unit's status.
- On the "My Inventory" page, under the "Status" column, select the dropdown to change the status to Available, Sold, On Order, Pending Sale, or Special Order. By selecting any of these statuses other than Available, the selected status will appear on the unit image as a banner.
- A unit's status can also be changed when editing a unit. To access a unit's page select the "Actions" dropdown and select "Edit". Once on the Edit page, select or scroll to "Attributes and Status".
Q: Can I upload manufacturers' catalogs on my site?
A: Yes, contact our support team for assistance with this. There is a section titled "Adding PDFs".
Q: Can I use OperateBeyond or TrailerCentral's website platform to integrate with my existing CRM or DMS?
A: Yes, we can push over information to and from our website if you prefer to use your existing CRM or DMS.
Q: Can OperateBeyond or TrailerCentral manage our Google Ads?
A: Yes, we have highly skilled people on our team who can speak with you about optimizing your advertising spend. For more information, please reach out to your Account Manager.
Q: Do I need to install any software on my computer?
A: No, since our software is web-based you do not need to download any programs on your device.
You can also access your Trailer Central backend from your mobile device. Simply open an internet browser such as Safari or Chrome on your smartphone and log in as you would on a desktop. The website will be optimized for mobile.
Q: If I am using another DMS for example IDS can I have my inventory automatically feed into my website?
A: Import your inventory directly from the source of your choice. No forced solutions. Use Homenet, IDS, or our system to manage your inventory. We can expand the data received from your DMS using our data library. Have messy data in your DMS? Let us convert the messy data into beautiful marketing content. We add stock photos, brochures, and descriptions, and even clean up your data for you! This allows you to get back to running your dealership.
Make sure to reach out to your Account Manager or Support so they can help you get this set up.
Q: Instead of a slideshow can I have a video on my homepage?
A: Yes, videos can be added to any page on your website. Please contact your Account Manager or our Support team to get your video added to your homepage.
Q: What if I want to use my existing CRM?
A: Use our CRM or your own! We support standard lead CRM integration (ADF, XML, or plain text) and will even customize the export for your vendor.
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